House of Support
Services for dignified life of elderly
Georgia and Bosnia and Herzegovina are faced with a rapidly ageing population, the break-up of the multi-generational family model and the outflow of young people from their home towns and villages leading to increased numbers of single elderly households that lack caretakers. In addition, elderly are mostly an invisible target group that is often by-passed by social policy. In both target countries, elderly mobile care is mostly operated by NGOs or private companies, while state programmes are limited in their scope and outreach or not specifically tailored to the needs of elderly. The problem with this fragmented care market is the lack of unified care standards. At best, most service providers use their own care and training standards, while others employ low-skilled carers, offering expensive or poor quality services. All of these factors add up to an uncertain future for the elderly population in these two countries, leaving many highly vulnerable, hampering their right for “Ageing with Dignity”.
This program strives to foster increased access to mobile care services for elderly people in four communities in Georgia and Bosnia & Herzegovina and contribute to an inclusive policy framework which strengthens their position in society and ensures the fulfilment of their elderly rights.
This is achieved by setting up financially sustainable social service providers (so-called ‘Houses of Support’) that a) develop and pilot integrated mobile home care service models to safeguard uniform quality standards and b) act as knowledge hubs for mobile home care services, render capacity development for caretakers, offer counselling on elderly issues and Healthy Ageing activities and conduct awareness raising and advocacy.
The developed model will be well rooted in international best practices and especially Austrian profound knowledge in integrated home care services that is systematically shared by Hilfswerk Austria with its project partners (cross-country peer learning).
- Needs assessment of communities and clients
- Organisational set-up of Houses of Support and planning of business models and service packages
- Trainings for mobile care teams and volunteers
- Piloting and on-going quality management
- Healthy Ageing activities and consultations
- Advocacy and awareness raising of general public
Target groups / Beneficiaries
In total at least 1.000 persons and more than 40 organizations will be directly included in the project:
- 240 elderly directly benefitting from mobile services and 140 persons from Healthy Ageing activities
- 450 family members
- Min. 30 caretakers and min. 20 volunteers
- Min. 85 persons working in municipalities
- Min. 60 staff members of NGOs/CSOs
This project is supported by